These General conditions of Rathimeena Travels are the conditions on which Rathimeena Travels carries any persons having the valid ticket for the journey and their property and these conditions shall apply to each ticket issued by Rathimeena Travels and each contract to carry any person entered with Rathimeena Travels . Any person who travels on a Rathimeena Travels service shall be considered to have agreed to be carried on these General Conditions of Rathimeena Travels .
In these General conditions of Rathimeena Travels the following words shall have the following meanings : -
“Coach” means luxury coach, Air bus and including Volvo Buses provided by us on which passengers are entitled to travel.
Rathimeena Travels means a proprietary concern providing travel services.
Rathimeena Travels services means any journey to be made by a coach provided or arranged as referred above by Rathimeena Travels or on behalf of Rathimeena Travels for the purpose of carrying persons and their luggages which is set out in a time table published by Rathimeena Travels or its associates.
“Journey” means each journey a passenger is entitled to make as per his / her request as set out in his / her ticket:
‘Luggage’ means any article which a passenger brings onto a bus including his/her belongings carried on in the journey.
“Boarding Point” means any of our branch offices or stops where journey is to start to be joined, left or through which the journey may pass
“Ticket” means the valid ticket issued by us or on our behalf, to carry the valid ticket holder on which travel is permitted and the fare is payable by the passenger.
We will not be obliged to carry any child under 14 years of age unless that child is accompanied by a responsible person aged 16 or over.
There may be incremental increases in the fare due to wide fluctuation in the price of diesel. These increases will be applied in retrospect to tickets booked in advance before the prices rises become effectlve.
1. E-Booking or E-reservation facility available for all Buses
2. General enquiries available:
3. On line cancellation facility for E-tickets alone, up to three hours before of the departure time. (E-tickets cannot be cancelled at our Branch counters)
4. Bulk Booking for families and groups.
* 4% extra on the ticket value will be charged for online tickets.
5. Modification or Transfer to other date/Route of e-tickets.
6. Change of boarding point on reserved e-tickets.
TERMS AND CONDITIONS OF SERVICES
In this agreement the following words shall have the following meanings:
This agreement constitutes the entire agreement between the customer and Rathimeena Travels with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Rathimeena Travels with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form
This agreement is made between Rathimeena Travels (“Us”) and The User (“You”), the individual, whose details are set out in the User Registration page
Ticket Booking and despatch services
* All rules and regulations applicable for reservation of seats/berths and charging of fare for bus reservation on Rathimeena Travels will apply to reservation through the Internet.ternet.
Confirmation of Booking: Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique transaction number for each booking. Payment on your credit card is processed by EBS Payment Gateway. Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from EBS through the Payment Gateway.
* If, for any reason, the reservation does not materialize, the entire amount debited from your card account will be credited back to your card account with in 5 working days. If you want to try for the same reservation again, it will be treated as a fresh booking. For further details or enquiry contact our customer care by calling
After pressing the “pay” button, if the “Ticket reservation output page” is not displayed on your monitor due to power failure or Internet link failure, please check My Account for the “Booked Tickets” menu on the screen. This page contains all the details of the tickets booked by you. The tickets will be delivered as desired by you. You are also advised to check your e-mail or contact Rathimeena Travels , if necessary.
Refund in failed transactions/cancelled tickts:
Though Rathimeena Travels ’s payment reconciliation team works on a Daily basis except holidays, Rathimeena Travels offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions. E-tickets can be cancelled on line up to preparation of the boarding List means up to the reporting Time (before 30 mins of departure of the particular bus).
We will refund you the net of the payment after deducting all transaction and services charges on all failed transactions. These transaction charges will be the sum of 7.8% of booking charges and Rs.20.
We will refund the net of 50% of the ticket value after deducting all transaction and services charges. These charges will be the sum of 7.8% of booking charges and Rs.20.
You will receive a password and account designation upon completing o