General Terms & Conditions of Rathimeena Travels


These General conditions of Rathimeena Travels are the conditions on which Rathimeena Travels carries any persons having the valid ticket for the journey and their property and these conditions shall apply to each ticket issued by Rathimeena Travels and each contract to carry any person entered with Rathimeena Travels . Any person who travels on a Rathimeena Travels service shall be considered to have agreed to be carried on these General Conditions of Rathimeena Travels .

INTERPRETATION

 

1. Definitions

In these General conditions of Rathimeena Travels the following words shall have the following meanings : -

 

“Coach” means luxury coach, Air bus and including Volvo Buses provided by us on which passengers are entitled to travel.

 

Rathimeena Travels means a proprietary concern providing travel services.

 

Rathimeena Travels services means any journey to be made by a coach provided or arranged as referred above by Rathimeena Travels or on behalf of Rathimeena Travels for the purpose of carrying persons and their luggages which is set out in a time table published by Rathimeena Travels or its associates.

 

“Journey” means each journey a passenger is entitled to make as per his / her request as set out in his / her ticket:

 

‘Luggage’ means any article which a passenger brings onto a bus including his/her belongings carried on in the journey.

 

“Boarding Point” means any of our branch offices or stops where journey is to start to be joined, left or through which the journey may pass

 

“Ticket” means the valid ticket issued by us or on our behalf, to carry the valid ticket holder on which travel is permitted and the fare is payable by the passenger.

We will not be obliged to carry any child under 14 years of age unless that child is accompanied by a responsible person aged 16 or over.

There may be incremental increases in the fare due to wide fluctuation in the price of diesel. These increases will be applied in retrospect to tickets booked in advance before the prices rises become effectlve.

 

SERVICES OFFERED

 

1. E-Booking or E-reservation facility available for all Buses

2. General enquiries available:

  • Accommodation available for e-booking
  • Current Status of reserved tickets
  • Time table
  • Bus fare
  • Bus availability

3. On line cancellation facility for E-tickets alone, up to three hours before of the departure time. (E-tickets cannot be cancelled at our Branch counters)

4. Bulk Booking for families and groups.

 

* 4% extra on the ticket value will be charged for online tickets.

5. Modification or Transfer to other date/Route of e-tickets.

6. Change of boarding point on reserved e-tickets.

 

TERMS AND CONDITIONS OF SERVICES

In this agreement the following words shall have the following meanings:

  • Ticket - means any ticket issued by us. It is an authorization to travel using our ticket booking facility for the specified journey over the network of RathimeenaTravels
  • E-ticket -refers to a Rathimeena Online reservation booked on this website, for the consummation of which the customer prints out an Electronic Reservation Slip which, along with the concerned authorized personal identification, constitutes the authority to travel, in lieu of the regular ticket on standard stationary
  • Authorized ID-The Personal Photo Identification Card falling in any of these five categories. 1. Passport 2. Voter Identification Card 3. Driving License 4. PAN Card 5. Central Government Or State Government Issued Employee identification. For Non-Indians, their Country's Passport will constitute sole authorized ID

This agreement constitutes the entire agreement between the customer and Rathimeena Travels with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Rathimeena Travels with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form

 

This agreement is made between Rathimeena Travels (“Us”) and The User (“You”), the individual, whose details are set out in the User Registration page

 

Ticket Booking and despatch services

  • Supply By Us: We agree to provide online ticket booking facilities to registered users who agree to the terms and condition set forth in this document.
  • Standard of Service: We will supply the service to you with reasonable care and skill.
  • Service Hours: Booking through Internet is allowed for 24 Hrs a day.
  • Issue of Tickets User Registration: You must be a registered user to use our site to book tickets and for any type of enquiries. No user can register more than once on the site. All payments towards the cost of the tickets issued will be through payment gateway page. Our site is secured and your credit card details will travel on the Internet in a fully encrypted(128 bit, browser independent encryption)form. To ensure security, your card details are NOT stored in our Website.
  • Scope of Service: Rathimeena Travels makes no guarantee that any service will be uninterrupted, timely, secure or error-free.

 

* All rules and regulations applicable for reservation of seats/berths and charging of fare for bus reservation on Rathimeena Travels will apply to reservation through the Internet.ternet.

 

Confirmation of Booking: Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique transaction number for each booking. Payment on your credit card is processed by EBS Payment Gateway. Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from EBS through the Payment Gateway.

 

* If, for any reason, the reservation does not materialize, the entire amount debited from your card account will be credited back to your card account with in 5 working days. If you want to try for the same reservation again, it will be treated as a fresh booking. For further details or enquiry contact our customer care by calling .

Payment Options:

  • Payments through any Master / Visa credit cards issued by any bank Except American Express Bank.
  • Payment through internet banking accounts of various banks listed by EBS

After pressing the “pay” button, if the “Ticket reservation output page” is not displayed on your monitor due to power failure or Internet link failure, please check My Account for the “Booked Tickets” menu on the screen. This page contains all the details of the tickets booked by you. The tickets will be delivered as desired by you. You are also advised to check your e-mail or contact Rathimeena Travels , if necessary.

 

  • The charges will be billed to your credit card as EBS
  • All prices are listed in Indian Rupees. If you use a non-Indian credit card, your bank will automatically convert to your home currency based on that day's exchange rates.
  • When you press pay button in the EBS payment gateway page, the server will process your credit-card in about 30 seconds, but it may be longer at certain times. So wait for some more time. To avoid double charge, DO NOT press the Submit button more than once, or press the back or Refresh buttons.
  • Non-authorization of payment more than once by payment gateway for tickets booked by you is liable to result in deregistration of your account with this site, without any notice
  • Charges You are required to pay the cost of the ticket and service charge (including Service Tax) as indicated in the confirm page of the website.

 

Refund in failed transactions/cancelled tickts:

 

Though Rathimeena Travels ’s payment reconciliation team works on a Daily basis except holidays, Rathimeena Travels offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions. E-tickets can be cancelled on line up to preparation of the boarding List means up to the reporting Time (before 30 mins of departure of the particular bus).

 

We will refund you the net of the payment after deducting all transaction and services charges on all failed transactions. These transaction charges will be the sum of 7.8% of booking charges and Rs.20.

 

We will refund the net of 50% of the ticket value after deducting all transaction and services charges. These charges will be the sum of 7.8% of booking charges and Rs.20.

 

User Registration:

You will receive a password and account designation upon completing o